Shipping & Returns

Shipping Policy

We offer FREE shipping for all U.S. orders! For international shipping rates, please contact us directly to discuss your location and available options. We strive to provide the best delivery service for your purchase.

Contact us via our form below or call us at 800-566-2182 for more details about international shipping.

Return & Exchange Policy

Your satisfaction is our priority. If the Water Horse or any product doesn’t work for you, we offer free returns within the first 30 days of purchase, as long as the product is in its original condition, free of damages, and in its original packaging.

However, before initiating a return, we encourage you to contact us if you’re experiencing an issue with your Water Horse. Many challenges can be resolved with adjustments or guidance, and we’re happy to help you find a remedy.

If a return is necessary:

Contact us for the return address and detailed instructions.
Package the product securely in its original packaging to ensure safe transit.
Please note: Customers are responsible for covering return shipping costs.
For assistance, visit our Contact Page or call us directly at 800-566-2182. We're here to help!